Education & Training

A 20-year claims veteran offers a candid discussion of the challenges of balancing quality technical claim handling with customer service.

A vibrant source of revenue, subrogation is often under utilized. Learn how to maximize its benefits as the author makes the case for why recovery requires specialized skills and why perceptions and protocols should be re-examined.

The U.S. property and casualty insurance industry has a problem attracting talent and fails to make the coordinated effort needed to find a remedy, according to McKinsey & Company.

A recent study by Wolters Kluwer Financial Services lists the top 10 reasons that property and casualty insurers fail to achieve market conduct compliance. What is striking is that half of the top 10 transgressions involve claim-handling lapses.

In claims, where adjusters spend almost a third of their week communicating with claimants, superb writing skills are vital to success.

The duty to clear ice and snow varies by state, and there are those states in which a property owner has a responsibility to clear the snow at least enough for reasonably safe passage for anyone who might walk onto their property.