{
  "author": {
    "name": "Troy Korsgaden",
    "webUrl": "/author/profile/troy-korsgaden/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 7,
    "social": [],
    "articles": [
      {
        "uri": "/2021/01/21/agency-transformation-when-to-revamp-compensation-plans/",
        "title": "Agency transformation: When to revamp compensation plans",
        "byline": "David Ascher and Troy Korsgaden",
        "kicker": "Best Practices",
        "prettyDate": "January 21, 2021",
        "timeToRead": "6 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2021/01/Salary-VectorKnight-Shutterstock.jpg",
          "width": "620",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/david-ascher/",
            "name": "David Ascher"
          },
          {
            "webUrl": "/author/profile/troy-korsgaden/",
            "name": "Troy Korsgaden"
          }
        ],
        "kickerNode": [
          {
            "uri": "/best-practices/",
            "sectionName": "Best Practices"
          }
        ],
        "summary": "Insurance carriers should consider these questions to find out if it is time to improve agent compensation structures.",
        "body": null
      },
      {
        "uri": "/2021/01/14/agency-transformation-burning-questions-on-field-reorganization/",
        "title": "Agency transformation: Burning questions on field reorganization",
        "byline": "David Ascher and Troy Korsgaden",
        "kicker": "Best Practices",
        "prettyDate": "January 14, 2021",
        "timeToRead": "7 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2021/01/Evolving-role-madpixblue-Shutterstock.jpg",
          "width": "620",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/david-ascher/",
            "name": "David Ascher"
          },
          {
            "webUrl": "/author/profile/troy-korsgaden/",
            "name": "Troy Korsgaden"
          }
        ],
        "kickerNode": [
          {
            "uri": "/best-practices/",
            "sectionName": "Best Practices"
          }
        ],
        "summary": "Insurance carriers that answer 'no' to at least three of the questions in this article should consider pursuing large-scale reorganization.",
        "body": null
      },
      {
        "uri": "/2019/09/10/simple-strategies-for-creating-a-great-customer-experience/",
        "title": "Simple strategies for creating a great customer experience",
        "byline": "Troy Korsgaden",
        "kicker": "Commentary",
        "prettyDate": "September 10, 2019",
        "timeToRead": "7 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2019/09/Network_Connections_Shutterstock.jpg",
          "width": "620",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/troy-korsgaden/",
            "name": "Troy Korsgaden"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "Providing great customer service is irrelevant without also providing a positive customer experience.",
        "body": null
      },
      {
        "uri": "/2019/08/05/how-to-win-business-with-easy-tech-upgrades/",
        "title": "How to win business with easy tech upgrades",
        "byline": "Troy Korsgaden",
        "kicker": "Commentary",
        "prettyDate": "August 05, 2019",
        "timeToRead": "6 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2019/08/3-steps-tech-modernization-Feature-1.jpeg",
          "width": "620",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/troy-korsgaden/",
            "name": "Troy Korsgaden"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "If your company doesn't yet offer an app, you are leaving money on the table.",
        "body": null
      },
      {
        "uri": "/2019/03/12/a-good-script-is-key-to-insurance-client-conversations/",
        "title": "A good script is key to insurance client conversations",
        "byline": "Troy Korsgaden",
        "kicker": "Best Practices",
        "prettyDate": "March 12, 2019",
        "timeToRead": "4 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2019/03/Questions-Answers-Finance-Calculations-iStock.jpg",
          "width": "620",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/troy-korsgaden/",
            "name": "Troy Korsgaden"
          }
        ],
        "kickerNode": [
          {
            "uri": "/best-practices/",
            "sectionName": "Best Practices"
          }
        ],
        "summary": "Ad-libbing is for amateurs. Here's why.",
        "body": null
      },
      {
        "uri": "/2019/01/30/a-five-step-staffing-plan-for-insurance-agency-growth/",
        "title": "A five-step staffing plan for insurance agency growth",
        "byline": "Troy Korsgaden",
        "kicker": "Best Practices",
        "prettyDate": "January 30, 2019",
        "timeToRead": "6 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2018/09/02-Insurance-Technology-iStock.jpg",
          "width": "616",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/troy-korsgaden/",
            "name": "Troy Korsgaden"
          }
        ],
        "kickerNode": [
          {
            "uri": "/best-practices/",
            "sectionName": "Best Practices"
          }
        ],
        "summary": "The right staff is critical to an agency's ability to serve clients.",
        "body": null
      },
      {
        "uri": "/2018/09/24/heres-how-insurance-agents-can-weather-radical-change/",
        "title": "Here's how insurance agents can weather radical change",
        "byline": "Troy Korsgaden",
        "kicker": "Commentary",
        "prettyDate": "September 24, 2018",
        "timeToRead": "3 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2018/09/08-Technology_Influencers_Shutterstock.jpg",
          "width": "616",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/troy-korsgaden/",
            "name": "Troy Korsgaden"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "The key to agents' survival is they must provide unrivaled service at the highest level.",
        "body": null
      }
    ]
  }
}