Claims sat down with the National Insurance Crime Bureau's chairman, Mark Russell, to find out how adjusters can better utilize this resource.

Members of the National Conference of Insurance Legislators (NCOIL) recently adopted an auto insurance fraud model act to combat illegal insurance activity.

If Sen. Trent Lott has his way, there soon will be national legislation that requires information to be provided to consumers about vehicles that are declared total losses by insurance companies.

After Katrina, several buildings were rendered inoperable because critical equipment was located at or below grade and damaged by floodwaters.

In a study released last month by J.D. Powers and Associates, claim handling was listed as one of the major behaviors exhibited by insurers that directly impacts customer satisfaction and loyalty.

Automakers will be required to inform new-car buyers if an event data recorder has been installed in their vehicles under a new rule issued by the U.S. Department of Transportation's National Highway Traffic Safety Administration.

A recent study by two trial lawyer groups makes inflammatory statements about how insurance companies handled customers and their claims after Hurricane Katrina.

A recent study exploring how the brain reacts to various brands found that insurance creates more excitement than people might have thought! Check out the details in today's blog entry by NU Editor In