Some insurance agents look at doing business through a carrier Web site or portal as a giant leap of faith, but carriers are finding their partners enjoy the ease of doing business and the improved un

If you made the right decisions when initially selecting your vendor/partner and kept abreast of both the market and your service-level agreements, panic may be unnecessary. Sometimes, though, it take

There is movement among insurers to improve both the quality and speed of their claims at three important points in the claims process, according to Deloitte's Jim Kinzie.

Finding something to give insurance carriers a competitive edge in today's economy might be difficult, but for claims professionals, the choices are both varied and enabling.

In July of 2006, The Woodlands Financial Group (TWFG) encountered a liquidation order from the Texas Department of Insurance that would put one of TWFG's business partners (Texas Select) into receiver

Crisis is always the time for innovation, according to Matt Josefowicz, director of insurance for Novarica and co-author (with Steven Kaye) of the research firm's report on innovation and agility in i

The concept of competition has not disappeared, but the newest generation of workers--the millennials--is sparking a new spirit of collaboration throughout the enterprise and sometimes beyond. Users may

Today's prospectors aren't searching for gold or silver--they are sorting through streams of information for untapped intelligence lost inside a carrier's database that can be turned into actionable in