In tough times like these, insurance carriers need to find ways to help their independent agents get away from processing orders.

While a growing number of independent agencies are embracing technology as a key component of their success, some are still not tech-savvy enough to capitalize on the opportunities already at their disposal.

Technology may not always be easy for small businesses, particularly in the complicated world of insurance agencies.

Insurance has prided itself on the speed and reliability of the policy and sales functions offered customers on its Web site, but until a year ago, customers filing claims weren't offered the same experience.

Insurers always are looking for a better way to make important underwriting, claims, and fraud-prevention decisions, and it usually involves data.

Where is technology spending headed for the insurance industry in 2010?

Some insurance carriers may be happy the national discussion over healthcare reform has pushed aside discussion of federal regulation of the insurance industry, but a senior analyst for Celent doesn't believe the issue will disappear for long.

The installation of a new claims system at Farmers Alliance Mutual Insurance (FAMI) is part of a technology modernization initiative to improve customer service in the entire enterprise.