Property/casualty insurers are faced with difficult choices whendealing with aging claims systems, which can't provide the highlevel of service customers expect from their insurance carriertoday, according to Karlyn Carnahan, principal in the insurancepractice at the research and consulting firm Novarica.
Carnahan was one of several speakers taking part in a Webseminar on the outlook for claims technology in 2010 sponsored byTech Decisions and Claims magazines. The panelincluded Mike Anselmo, CIO of Narragansett Bay Insurance Company(NBIC); Bob Khosropur, chief claims officer for NBIC; and RikiFujitani, president of BlueWave Technology. Eric Gilkey, editor inchief of Claims, served as moderator.
Keeping an older system in operation is a serious problem forinsurers because many legacy systems have proven to be expensive tomaintain, according to Carnahan. "You have old code and fewerpeople who know how to manage that code," she said.
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