Property/casualty insurers are faced with difficult choices when dealing with aging claims systems, which can’t provide the high level of service customers expect from their insurance carrier today, according to Karlyn Carnahan, principal in the insurance practice at the research and consulting firm Novarica.

Carnahan was one of several speakers taking part in a Web seminar on the outlook for claims technology in 2010 sponsored by Tech Decisions and Claims magazines. The panel included Mike Anselmo, CIO of Narragansett Bay Insurance Company (NBIC); Bob Khosropur, chief claims officer for NBIC; and Riki Fujitani, president of BlueWave Technology. Eric Gilkey, editor in chief of Claims, served as moderator.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including and

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join now!

  • Unlimited access to - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including, and
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2023 ALM Global, LLC. All Rights Reserved.