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Property/casualty insurers are faced with difficult choices when dealing with aging claims systems, which can’t provide the high level of service customers expect from their insurance carrier today, according to Karlyn Carnahan, principal in the insurance practice at the research and consulting firm Novarica.

Carnahan was one of several speakers taking part in a Web seminar on the outlook for claims technology in 2010 sponsored by Tech Decisions and Claims magazines. The panel included Mike Anselmo, CIO of Narragansett Bay Insurance Company (NBIC); Bob Khosropur, chief claims officer for NBIC; and Riki Fujitani, president of BlueWave Technology. Eric Gilkey, editor in chief of Claims, served as moderator.

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