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As long as there are large businesses with an appetite for expansion, we will always have deals such as the one between Accenture and Duck Creek Technologies. Through this acquisition, Accenture is making a major effort to establish its name in the p&c policy admin market and in particular with...
As long as there are large businesses with an appetite for expansion, we will always have deals such as the one between Accenture and Duck Creek Technologies. Through this acquisition, Accenture is making a major effort to establish its name in the p&c policy admin market and in particular with...
A tornado roared through the northern part of Alabama on April 27, claiming 243 lives and causing more than $2 billion in insured damage.
In what industry observers are describing as a “significant deal,” Accenture announces that it has entered into an agreement to acquire privately-held Duck Creek Technologies, which specializes in software solutions for the property & casualty insurance industry. Terms of the transaction, which is expected to close within the next 30...
Are you protecting your company's brand through social media? Tower group's research director Karen Pauli discusses what insurance carriers need to be doing in terms of social media and how they can help their agency partners.
Personal auto insurance is already the most commoditized line of property & casualty insurance and is likely to becoming the most exact of the lines in terms of underwriting as insurers spread the movement known as usage-based insurance.
Personal auto insurance is already the most commoditized line of property & casualty insurance and is likely to becoming the most exact of the lines in terms of underwriting as insurers spread the movement known as usage-based insurance.
After interviewing Alfa Insurance’s Eileen Senn last week it was easy to hear the pride in her voice as she discussed the performance her claims team following the April 27 tornado that ravaged northern Alabama.
In this podcast, Frank Petersmark, CIO advocate for X by 2, discusses what insurance carriers are doing to gain control over the increasing amount of data being collected and how they are turning it into actionable information.
In this podcast, Frank Petersmark, CIO advocate for X by 2, discusses what insurance carriers are doing to gain control over the increasing amount of data being collected and how they are turning it into actionable information.

From ECHO
With 79% of organizations impacted by payment fraud, legacy systems are failing to keep pace. This guide explores nine critical questions to help insurance organizations modernize their defenses and protect against today's threats.
Download Resource
From Way.com
For auto insurance carriers, customer interaction is rare until a claim occurs. Discover how embedded roadside assistance creates positive touchpoints that build loyalty, strengthen your brand, and provide valuable data insights. Download the guide.
Download Resource
From Way.com
Insurance carriers often struggle with low customer loyalty and satisfaction. This guide explores how embedded benefits create positive, everyday touchpoints, transforming the policyholder relationship and boosting key CX metrics like NPS and CSAT.
Download Resource
From Way.com
Customer loyalty in auto insurance is more fragile than ever. This guide provides a new playbook for insurers to build lasting relationships by adding value beyond the policy and turning key moments into trust-building opportunities.
Download Resource
From Covenir
As severe weather events surge, claims leaders face immense pressure. This playbook outlines six practical strategies to improve readiness, strengthen operational resilience, and better support policyholders when disaster strikes.
Download Resource
From Way.com
Harbor Insurance faced frequent complaints and low usage with their previous roadside provider. By partnering with Way, they transformed their customer experience, increased revenue, and boosted policyholder retention. Download the case study to learn how.
Download Resource
From Zywave
In a competitive P&C market, price is no longer the key differentiator. This white paper introduces a practical scorecard for carriers to measure and improve the agent experience, turning ease of doing business into a growth strategy.
Download Resource
From Soteris
In a soft auto market, one P&C insurer cut rates, surged new business volume 2.9x, and improved their loss ratio by 3 points. This case study reveals the AI-powered strategy they used to achieve profitable growth.
Download Resource
From Cincom
Organizations face a dual challenge: reducing costs while meeting rising customer expectations. This whitepaper explores how Customer Communication Management (CCM) drives measurable ROI by improving CX and operational efficiency.
Download Resource
From Cincom
Are your legacy communication systems creating compliance risks and frustrating customers? This white paper compares outdated platforms to modern CCM, revealing how to boost agility, cut costs, and deliver the personalized experiences clients now demand.
Download Resource
From Cincom
Insurers face pressure to deliver fast, accurate, personalized communication. This guide explains how to use Cincom Eloquence to streamline processes, reduce manual work, ensure compliance, and lower IT dependency for an enhanced customer experience.
Download Resource
From Cincom
Most health insurers use a transactional "notifier" approach for claims, creating friction. This guide introduces the "Navigator Approach," a model that uses Customer Communications Management (CCM) to humanize the claims journey, building member loyalty and trust.
Download Resource
From Cincom
P&C insurers face complex regulations and costly manual compliance. This white paper reveals how to leverage automation to mitigate risk, accelerate speed to market, and turn compliance into a competitive advantage.
Download Resource
From Cincom
Maintaining compliance with regulations like DORA, GDPR, and HIPAA is a critical business imperative. This white paper explores how a robust Customer Communication Management (CCM) solution helps centralize and automate processes to ensure compliance.
Download Resource
From ECHO
Policyholders expect fast, digital claim payments, but the P&C industry lags behind, risking customer loyalty. This guide explores how to overcome barriers to digital adoption and transform your payment process for the modern consumer.
Download Resource
From Zywave
As the insurance market softens, are your client relationships at risk? This self-assessment framework for P&C professionals helps you identify 7 critical signals in client behavior to strengthen retention before it?s too late.
Download Resource
From Soteris
See how one admitted insurer achieved a 14-point loss ratio improvement in just 6 months. This case study details how they moved from static rules to dynamic, data-driven risk intelligence to boost profitability and market agility.
Download Resource
From TomTom
The commercial auto insurance market is notoriously unprofitable. Discover how leading insurers are reversing this trend by enriching telematics with contextual location data to improve risk selection, reduce premium leakage, and boost ROI.
Download Resource
From TomTom
Traditional zip code data is too broad for accurate risk analysis. Explore how granular location and traffic data can help carriers improve territory definition for more competitive and precise auto insurance policy pricing.
Download Resource
From ECHO
P&C insurers invest heavily in technology but still rely on multiple systems for claims payments. This brief outlines how a single, integrated solution can streamline workflows, reduce costs, and improve the claimant experience.
Download Resource
From REInsurePro
The rental market is evolving. This guide equips agents to navigate the complexities of insuring short-term rentals, flips, and vacant properties, helping you avoid coverage gaps and better serve real estate investor clients.
Download Resource
From REInsurePro
The real estate investment sector is booming, bringing a surge of clients who need more than just a basic property policy. Learn how to anticipate their coverage needs, bridge the knowledge gap, and position your agency as an indispensable partner as they grow their portfolios.
Download Resource
From ePayPolicy
Manual back-office processes can slow you down and cap your MGA's growth. Discover how top MGAs are winning back margins by automating payments and eliminating the costly churn in their cash flow. This guide will help you unlock your true scaling potential.
Download Resource
From ECHO
With 79% of organizations impacted by payment fraud, legacy systems are failing to keep pace. This guide explores nine critical questions to help insurance organizations modernize their defenses and protect against today's threats.
Download Resource
From Way.com
For auto insurance carriers, customer interaction is rare until a claim occurs. Discover how embedded roadside assistance creates positive touchpoints that build loyalty, strengthen your brand, and provide valuable data insights. Download the guide.
Download Resource
From Way.com
Insurance carriers often struggle with low customer loyalty and satisfaction. This guide explores how embedded benefits create positive, everyday touchpoints, transforming the policyholder relationship and boosting key CX metrics like NPS and CSAT.
Download Resource
From Way.com
Customer loyalty in auto insurance is more fragile than ever. This guide provides a new playbook for insurers to build lasting relationships by adding value beyond the policy and turning key moments into trust-building opportunities.
Download Resource
From Covenir
As severe weather events surge, claims leaders face immense pressure. This playbook outlines six practical strategies to improve readiness, strengthen operational resilience, and better support policyholders when disaster strikes.
Download Resource
From Way.com
Harbor Insurance faced frequent complaints and low usage with their previous roadside provider. By partnering with Way, they transformed their customer experience, increased revenue, and boosted policyholder retention. Download the case study to learn how.
Download Resource
From Zywave
In a competitive P&C market, price is no longer the key differentiator. This white paper introduces a practical scorecard for carriers to measure and improve the agent experience, turning ease of doing business into a growth strategy.
Download Resource
From Soteris
In a soft auto market, one P&C insurer cut rates, surged new business volume 2.9x, and improved their loss ratio by 3 points. This case study reveals the AI-powered strategy they used to achieve profitable growth.
Download Resource
From Cincom
Organizations face a dual challenge: reducing costs while meeting rising customer expectations. This whitepaper explores how Customer Communication Management (CCM) drives measurable ROI by improving CX and operational efficiency.
Download Resource
From Cincom
Are your legacy communication systems creating compliance risks and frustrating customers? This white paper compares outdated platforms to modern CCM, revealing how to boost agility, cut costs, and deliver the personalized experiences clients now demand.
Download Resource
From Cincom
Insurers face pressure to deliver fast, accurate, personalized communication. This guide explains how to use Cincom Eloquence to streamline processes, reduce manual work, ensure compliance, and lower IT dependency for an enhanced customer experience.
Download Resource
From Cincom
Most health insurers use a transactional "notifier" approach for claims, creating friction. This guide introduces the "Navigator Approach," a model that uses Customer Communications Management (CCM) to humanize the claims journey, building member loyalty and trust.
Download Resource
From Cincom
P&C insurers face complex regulations and costly manual compliance. This white paper reveals how to leverage automation to mitigate risk, accelerate speed to market, and turn compliance into a competitive advantage.
Download Resource
From Cincom
Maintaining compliance with regulations like DORA, GDPR, and HIPAA is a critical business imperative. This white paper explores how a robust Customer Communication Management (CCM) solution helps centralize and automate processes to ensure compliance.
Download Resource
From ECHO
Policyholders expect fast, digital claim payments, but the P&C industry lags behind, risking customer loyalty. This guide explores how to overcome barriers to digital adoption and transform your payment process for the modern consumer.
Download Resource
From Zywave
As the insurance market softens, are your client relationships at risk? This self-assessment framework for P&C professionals helps you identify 7 critical signals in client behavior to strengthen retention before it?s too late.
Download Resource
From Soteris
See how one admitted insurer achieved a 14-point loss ratio improvement in just 6 months. This case study details how they moved from static rules to dynamic, data-driven risk intelligence to boost profitability and market agility.
Download Resource
From TomTom
The commercial auto insurance market is notoriously unprofitable. Discover how leading insurers are reversing this trend by enriching telematics with contextual location data to improve risk selection, reduce premium leakage, and boost ROI.
Download Resource
From TomTom
Traditional zip code data is too broad for accurate risk analysis. Explore how granular location and traffic data can help carriers improve territory definition for more competitive and precise auto insurance policy pricing.
Download Resource
From ECHO
P&C insurers invest heavily in technology but still rely on multiple systems for claims payments. This brief outlines how a single, integrated solution can streamline workflows, reduce costs, and improve the claimant experience.
Download Resource
From REInsurePro
The rental market is evolving. This guide equips agents to navigate the complexities of insuring short-term rentals, flips, and vacant properties, helping you avoid coverage gaps and better serve real estate investor clients.
Download Resource
From REInsurePro
The real estate investment sector is booming, bringing a surge of clients who need more than just a basic property policy. Learn how to anticipate their coverage needs, bridge the knowledge gap, and position your agency as an indispensable partner as they grow their portfolios.
Download Resource
From ePayPolicy
Manual back-office processes can slow you down and cap your MGA's growth. Discover how top MGAs are winning back margins by automating payments and eliminating the costly churn in their cash flow. This guide will help you unlock your true scaling potential.
Download Resource
From ECHO
With 79% of organizations impacted by payment fraud, legacy systems are failing to keep pace. This guide explores nine critical questions to help insurance organizations modernize their defenses and protect against today's threats.
Download Resource