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After interviewing Alfa Insurance’s Eileen Senn last week it was easy to hear the pride in her voice as she discussed the performance her claims team following the April 27 tornado that ravaged northern Alabama.

What I liked best about the story was Alfa’s ability to get the majority of the claims filed out in the field, thanks to mobile communication technology. Mobility has been an issue on the table for insurers for years, but it has finally taken a place of prominence in the operations of carriers.

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