While vendors are making strides meeting needs in some areas, insurers continue to demand more improvements in their policy admin systems.

The New York State Insurance Department has directed two insurance companies to reinstate 260 homeowners policies in the state after following up on four homeowner complaints filed with the department.

Insurers challenged the results of a report from the Massachusetts Attorney General that questions the state's relatively new auto insurance "managed competition" system.

The Michigan State Senate did not act on a package of bills opposed by insurance associations that would have banned the use of credit-based insurance scoring in the state.

Auto insurance customers are typically more satisfied with their claims experience than homeowners insurance customers, a new J.D. Power and Associates study finds.

Amid the rebuilding efforts after the 2004-2005 hurricane seasons, and in the midst of a housing boom, domestic drywall was in short supply. Imports from China filled the gap, and that decision has apparently created more problems than it solved.

Regulators are poised to begin exploring how to gather data on insurer use of credit information to determine premiums, and might even expand their study to examine other rating factors in underwriting.

Insurers are increasingly offering products and promoting behavior that address the growing risk of climate change.