Buck Stuart, chief architect for Great American Insurance Group, calls it the "Law of Complexity Conservation"--the vexing tendency of IT complexity to move from one point to another, rather than dimin

Wellness programs have become increasingly valuable as both insurers and employers look for ways to enable individuals to improve their health and take control of their health expenses. Typically, the

National carriers have IT budgets for individual product lines that can dwarf the total operating expenses of some insurers. However, today's policy administration technology can give regional and med

Catastrophe modeling is a critical part of property underwriting, particularly as values and concentrations of insured buildings increase. But historically, companies have had to rely on proprietary v

An insurer never knows who is trying to reach its customer contact center or from where. Carriers need a combination of existing, improved, and new technology to enhance their contact center performan

Over the past five years, Frankenmuth Mutual Insurance Company steadily has increased the online claim services it provides to agents, including enabling inquiry and upload between its claims administ

In refining their brand image, insurers often undergo a debate between the virtues of being "high touch" vs. "high tech." The truth is an effective brand needs to encompass both characteristics. "That

The group market for long-term care (LTC) has tended to target programs to larger work forces due to the cost and time involved in creating new plans. "There's a lot of communication involved in setti