These days, every sport is stressing the importance of "core strength." The core supports everything else in the human body, and in order for athletes to excel, they must take the time to keep those e

Solutions are available today that give CSRs a complete picture of the customer to improve service and that provide clearer visibility into contact center performance, but insurers still face challeng

In legacy system replacement projects, insurers increasingly are using collaborative techniques and iterative development to overcome communication obstacles and create requirements documents everyone

Having targeted the paper-pile problem in other areas of their operations, insurers understood the process-improvement benefits of imaging and document management technology. However, the impact of ap

Although business leaders may like to think otherwise, at a fundamental level, few carriers do anything truly unique in the market. And if they do, that uniqueness doesn't last long in a competitive e

Throughout their operations, insurers have focused on designing processes and leveraging technology to increase speed and efficiency. Even in claims--the "money out" side of the business--insurers under

Insurers collect a staggering array of applications from mergers, through company acquisitions, or simply over the passage of time. Portfolio rationalization gives companies a strategy for building, b

In the interest of full disclosure, I should begin this article by mentioning at one point in my career, I reported to a CEO. And I hated every minute of it. Well, not every minute--there were times wh