Analysis

Industry-wide diversity efforts show modest signs of progress as non-white insurance employees increased by 1.6% YOY in 2019.

This highlights insurers' greatest weakness in COVID cases: most of the exclusions cited to avoid coverage have nothing to do with a pandemic.

Judges in Florida and North Carolina have found that insurers' exclusions did not clearly define damages arising from the coronavirus or government orders.

Study: Representation and warranties (R&W) insurance policyholders should move quickly with claims and come well-armed to the claims process.

Companies are facing litigation in connection with employees who became sick and claim safety precautions were missing from the workplace.

Using data to gain a deeper understanding of policyholder behavior can be one of the most effective means of building trust with insureds.