Agency Management

Sophisticated vehicle technology increases the cost of crash repairs, and older cars will be more likely to be totaled, according to research from CCC Information Services.

Soft fraud is often committed by normally honest policyholders who can inflate values inadvertently or on purpose because of a sense of entitlement.

Aspen Insurance CEO Mario Vitale continues a career spent reversing the fortunes of insurers smart enough to hand him the reins.

McKinsey & Co. also finds that there is intense competition for market share, and small-biz owners are willing to buy their insurance online.

Have you ever wished that you had a crystal ball that told you what your customers were thinking?

All properties are at risk of flood damage, so agents should quote Flood insurance whenever they quote a Homeowners' policy.