Agency Management

When you lose innovation and take things for granted, you become complacent. Complacency gets you stuck.

Small to midsized agencies could if they embraced new tools compete toe-to-toe with the larger players in their markets.

Successfully executing a perpetuation plan will depend on how well your integration plan works, because if not, a lifetime of effort can disappear when the deal you finally made blows up.

Insurance offices risk losing business by making customers wait on hold for almost 28 seconds, new research has revealed.

In an uncertain world, traveling can feel like a big risk. When you are responsible for protecting your employees and team when they travel, the risks can feel even more ominous.

Wells Fargo & Co. is weighing a sale of its insurance brokerage business, which could fetch about $2 billion, people familiar with the matter said.