Education & Training

In May 2010, when parts of Tennessee saw 13 inches of rain in a mere two days, the overflowing of the Cumberland River affected structures throughout Nashville.

To be successful, claims representatives must be able to perform job functions with incredible competence.

Claims managers and organizations—that help manage risk for others—need to practice what they preach.

In many ways, organizational hiring is a lot like the NFL draft. Interviews serve as combines, and managers act as coaches and scouts. Here is how to avoid drafting a bust when hiring for your organization.

In the second of three parts of a series, learn more about what makes a claims organization "great."

Come every spring, the questions are the same: Is a skunk a rodent or vermin and therefore excluded under a homeowner's policy? I've got the answer for you.