Claims

The U.S. property and casualty insurance industry has a problem attracting talent and fails to make the coordinated effort needed to find a remedy, according to McKinsey & Company.

A recent study by Wolters Kluwer Financial Services lists the top 10 reasons that property and casualty insurers fail to achieve market conduct compliance. What is striking is that half of the top 10 transgressions involve claim-handling lapses.

This column began as a complaint, and that is what it remains.

In light of the recall of virtually millions of vehicles, Toyota executives find themselves in a nightmare, and the ramifications are not yet clear.

In claims, where adjusters spend almost a third of their week communicating with claimants, superb writing skills are vital to success.

The duty to clear ice and snow varies by state, and there are those states in which a property owner has a responsibility to clear the snow at least enough for reasonably safe passage for anyone who might walk onto their property.

Every state has a different set of rules about how--or how not to--license adjusters. Acting or failing to act out of ignorance can cause all types of problems, including fines, suspension of claim adjusting functions, and lots of aggravation.

The annual Property Loss Research Bureau/Liability Insurance Research Bureau conference, one of the industry's most substantial and vibrant claim-oriented events, will take place March 21-24, 2010. Preview the show here.