Sales & Marketing

From two non-fiction choices to a sexy thriller focusing on insurance fraud, the industry is the subject of three new tomes.

Agents need to offer a customer-focused wrapper, 24/7 access to all products, policies, premiums, payment information, access to documents, claim forms, and customer care call centers.

It is time to become more accessible, more responsive and more personal with customers. Here's how to do that.

You are your own profit center and need to position your thinking from that regard. Selling and growing is your primary responsibility within the agencyperiod.

You are your own profit center and need to position your thinking from that regard. Selling and growing is your primary responsibility within the agencyperiod.

Don't be a fool. Make this April the month you seize the checklist. E&O claims analysis has shown conclusively that the regular application of coverage checklists is a key driver of better coverage recommendations, higher sales, increased revenues and lower E&O exposure for the agency.