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Technology is the new determiner of customer satisfaction
By Patricia HarmanNew Capgemini study shows rising customer expectations and lower satisfaction rates based on technology.
Coverage & Policy Issues
News and information for property & casualty insurance agents & brokers on coverage and policy issues, including policy analysis related to whether a client’s loss is covered. Coverage questions are answered as to who is liable in the event of a loss, in order to most effectively serve the client when a claim is filed.
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