Agency Management

In addition to pricing, improving the customer experience is another way insurers are pulling value from data.

Purely digital transactions and the growing availability of personal data for sale is driving this trend, LexisNexis reported.

Who needs a crystal ball when agents can stay on top of customers' needs and identify new opportunities with these steps.

The marketplace also asks member insurers and brokers to collect staff ethnicity data from this year to help Lloyd's keep track of diversity progress.

The customer experience following a loss event is an insurer's opportunity to retain or lose an insured.

Gain insights into what the recently announced vaccine mandates mean for employers and how clients can keep track of changing guidelines.