Social media interactions on mobile phone. Internet digital marketing, Chating, commenting, liking. Smiles and icons above smartphone screen, that holding by young man on pink studio background.

A gym selfie, vacation post or TikTok dance can get an insurance claim denied, according to a study by The Texas Law Dog.

In 42% of disputed insurance claims, social content was the key to denial or reduced payout, the data showed, as insurance companies use surveillance of social platforms like Instagram, Facebook and TikTok to flag inconsistencies, challenge injury claims, and even automatically adjust risk scores based on digital behavior.

Recommended For You

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
NOT FOR REPRINT

© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Joe Toppe

Joe Toppe serves as managing editor of PropertyCasualty360.com. Joe is also a father of three, an author, and longtime lover of baseball.