An illustration of a magnifying glass in front of a pile of coins. This annual survey asks for feedback on the profession from those who know it best – captive and independent adjusters. Photo: K/Adobe Stock

Artificial intelligence (AI) and other technological advancements have automated portions of the claims process – helping customers file, track and complete claims efficiently – but the human component of claims is still very much alive. The role of the claims professional extends beyond the limitations of digital interactions, and they are often some of the first people with the opportunity to support and assist someone after a loss.

To get a closer glance at how the role of claims adjusters has shifted, how those in claims are being compensated and what the future of the profession looks like, ALM Intelligence, a division of Claims’ parent company, ALM Global, LLC, conducted the 2023 Claims Salary Survey. This annual survey asks for feedback on the profession from those who know it best – captive and independent adjusters.

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Brittney Meredith-Miller

Brittney Meredith-Miller is assistant editor of She can be reached at [email protected].

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