While the pandemic spurred many insurance organizations to embrace new technologies and processes, insurance organizations must continue to modernize. (Montri/Adobe Stock) While the pandemic spurred many insurance organizations to embrace new technologies and processes, insurance organizations must continue to modernize. (Montri/Adobe Stock)

I think it is fair to say the last few years have been transformational for insurers. Carriers were forced by the pandemic into a reckoning of the traditional in-office business model. Along with other risk management organizations, insurance companies had to increase their reliance on technology and embrace new ways of doing business remotely.

It’s encouraging to see how far insurers have come in the last few years, but there is still a long way to go. Insurance leaders are tackling the challenges of attracting new talent, educating society about risk, and improving traditional risk transfer tools. They are working to innovate.

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