Three out of four people in the U.S. do not answer calls from unidentified numbers. (Shutterstock) Three out of four people in the U.S. do not answer calls from unidentified numbers. (Shutterstock)

The insurance industry is facing a massive shift in customer expectations due to evolving technologies and uncertain economic conditions. And while the sector is seen by some as moving forward sluggishly with digital transformation due to the legacy systems and paper-based manual processes, the 2023 Gartner CIO and Technology Executive Survey revealed that over half of insurance CIOs are increasing technology investments in 2023.

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