Insurance organizations are just beginning to maximize the benefits of automation in the claim process but applying artificial intelligence to claims is another story. (Photo: Shutterstock) Insurance organizations are just beginning to maximize the benefits of automation in the claim process, but applying artificial intelligence to claims is another story. (Photo: Shutterstock)

One way to characterize how technology is impacting insurance claims is to track claims  handling today versus the way claims were managed five or 10 years ago.

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Elana Ashanti Jefferson

Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].

Claims Technology