Insurance organizations are just beginning to maximize the benefits of automation in the claim process but applying artificial intelligence to claims is another story. (Photo: Shutterstock) Insurance organizations are just beginning to maximize the benefits of automation in the claim process, but applying artificial intelligence to claims is another story. (Photo: Shutterstock)

One way to characterize how technology is impacting insurance claims is to track claims  handling today versus the way claims were managed five or 10 years ago.

“A smart claim,” Sean Burgess, Lemonade’s chief claims officer, said during a recent claims-technology themed webcast, “is one that knows its own status.”

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Elana Ashanti Jefferson

Executive Editor Elana Ashanti Jefferson is a veteran journalist and communications professional. She can be reached by sending email to [email protected]

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