Offering value to claims stakeholders

Integration with insurer claims core system — integration via APIs allows supervisors and leaders at insurers to retrieve and view communications between a policyholder and other claims stakeholders, such as adjusters and claims agents at any time.
Text-based communication — connects all relevant claims stakeholders in a seamless connection.
Multi-channel, bi-directional communication — stakeholders can communicate over their channels of choice such as SMS, mobile apps, websites and others.
Multi-party — messages to targeted individuals or groups.
Insurance workflows — guide adjusters/claims agents on the next steps in the claims process.
Communication templates — claims agent/adjuster can use these as-is or they can be modified to communicate information accurately and empathetically to policyholders.
Automated message scheduling — the adjuster can trigger actions and share information at the right time.
Built-in compliance tools — opt-ins offer choice to policyholders and auto-generated transcripts offer claims supervisors rapid evaluation of claim information.
Dashboards, reports and KPIs — help insurance executives assess claims performance quickly and take remedial action.
Other value drivers — sentiment analysis, language translations, chatbots.

Benefits for adjusters and claims agents

Greater job satisfaction for adjusters and claims agents because of higher efficiency throughout the claims cycle.
Adjusters and claims agents can plan a more efficient workday with flexible scheduling of communications.
Claims leaders and supervisors can take quick action on claims issues with instant access to claims engagement history.

Technology provides the opportunity to work smarter and faster without losing personal interactions, and sometimes, it can even enhance the communication process, and clear communication is always a good thing.

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Intelligent platform options take communication to a new level

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