Forrester reports that insurance companies have invested heavily in the digital transformation of the claims process, introducing a range of self-service capabilities for initial loss observations, settlement and the payment process. Forrester reports that insurance companies have invested heavily in the digital transformation of the claims process, introducing a range of self-service capabilities for initial loss observations, settlement and the payment process. (Photo: Thapana_Studio/Adobe Stock)

Inflation will pose a lasting challenge to the insurance industry, and it is questionable whether insurers will be able to compensate for rising claims costs on the premium side. Insurers need to become more efficient, as automation is developing into one of the significant drivers of success.

Continue Reading for Free

Register and gain access to:

  • Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Claims Technology
Technology Implementation
Commercial Lines