A hand holding a light bulb to illustrate innovation. Embracing change includes planning iterative change and pivoting when needed. Constant learning experiences can demonstrate the added value of innovation. (Photo: PopTika/Shutterstock.com)

Many of us had to innovate during the pandemic, whether it was figuring out how to manage a workforce that used to be in person and was now remote, or how to safely execute claims inspections while employing social distancing. Some of us may have innovated successfully, while others realize it could have gone better. Following years of being involved in innovation, I have observed that success requires three things: a clear strategy, a strong team and embracing change along the journey.

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