As insurers look to transform their operations by reimagining the claims process and customer experience, incorporating Internet of Things (IoT) data into claims, enabling conversational AI, using AR-based training and gamification techniques are helping create a new way of working. (Credit: metamorworks/Shutterstock.com)
The talent gap across insurance claims professionals should be no surprise for those who closely follow the industry. Experienced claims professionals are retiring at higher rates and at the same time, it's been difficult to attract new entrants to fill vacancies. According to a recent AON/Jacobson Labor Market Study, "72% of insurance companies plan to increase staff during the next 12 months" and "technology, claims and analytics roles are expected to grow the greatest" while these are the most difficult roles to fill.
Continue Reading for Free
Register and gain access to:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
