Two thumbs, one giving a thumbs up and the other a thumbs down, against a dark blue background. The utilization of telematics technologies, which are used to monitor driving habits and appropriately assess risk, has doubled since 2016, according to J.D. Power. (Credit: Black Salmon/

Customer satisfaction with auto insurance premiums has taken a dive, but stepped-up efforts within the insurance industry to improve customer engagement — including the implementation of usage-based insurance technology (UBI) — kept overall satisfaction steady from 2021 to 2022, says a new study from J.D. Power.

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Brittney Meredith-Miller

Brittney Meredith-Miller is assistant editor of She can be reached at [email protected].