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Insurers need to be their own technology advocates and push for digital tools that meet their business needs. (Photo: metamorworks/Shutterstock) Insurers need to be their own technology advocates and push for digital tools that meet their business needs. (Photo: metamorworks/Shutterstock)

Like every industry, the insurance space has been caught up in the digital transformation surge of the last two years.

From delivering completely paperless claims processes to introducing more expansive app-based experiences, the insurance industry has done an admirable job of keeping up with the digital demands that have arisen since the start of the COVID-19 pandemic.

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