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Last year (2021) taught insurance professionals that the COVID-19 pandemic is not a short-term phenomenon. This new way of life includes significant and permanent economic, political and social changes. (Photo: Adobe Stock) Last year (2021) taught insurance professionals that the COVID-19 pandemic is not a short-term phenomenon. This new way of life includes significant and permanent economic, political and social changes. (Photo: Adobe Stock)

The COVID-19 pandemic created permanent changes in the way we will live, work and operate our businesses for years to come. Understanding the nature of the potential changes, as well as how they will impact us, and adapting ahead of the herd will allow many to seize new opportunities. Times of fundamental or even radical change are disconcerting — often frightening — for insurance agents. But they are also times of enormous opportunity.

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