Insurance professionals and their clients have begun to adjust and even thrive in the Insurance professionals and their clients have begun to adjust and even thrive in the "new normal" brought on by the pandemic, technology and the various social, political and economic winds that will come to define this point in history. (Photo: Alena/Adobe Stock)

What a difference a year makes? That phrase sounds nice rolling off the tongue, but it's not quite accurate when it comes to P&C insurance or the world around it.

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Elana Ashanti Jefferson

Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].