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Like a quality physician, auto-book-health experts test workflow functions, get a pulse on agent behavior, and probe for potential infrastructural fractures. (Photo: Sergey Nivens/Shutterstock) Like a quality physician, auto-book health experts test workflow functions, get a pulse on agent behavior and probe for potential infrastructural fractures. (Photo: Sergey Nivens/Shutterstock)

Competing in today’s personal auto insurance market calls for rapid adaptation.

Loss costs returned to 2019 levels in the second quarter of 2021, and Verisk data indicates we’re heading into 2022 with pure premium eclipsing pre-pandemic levels.

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