Independent insurance agents are embracing new ways of life and work as market conditions continue to evolve during the COVID-19 pandemic, according to The Hanover Insurance Group's recent "State of The Independent Insurance Agency Report," which provides a glimpse at the future of agencies across the U.S.

For its report, the insurer surveyed more than 500 independent insurance agency owners to better understand the state of the industry amid the coronavirus global health crisis.

"In the face of significant challenge and uncertainty, many independent agencies have succeeded over the past 18 months, taking away some very valuable lessons that will help them as they seek to more effectively serve their customers and build their businesses going forward," said Richard W. Lavey, president of Hanover Agency Markets, in a press release.

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Heather A. Turner

Heather A. Turner is the managing editor of ALM's NU Property & Casualty Group. She can be reached at [email protected].