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The COVID-19 pandemic became a catalyst for the insurance industry to expand capabilities and connect with people in new ways while offering agents and brokers greater flexibility and work-life balance. (Photo: 2020 elenabsl/Shutterstock)

What hasn’t already been said about the COVID-19 pandemic and its effect on businesses? After a temporary loss of equilibrium, we righted ourselves and started working remotely; later, the vaccines arrived, offering hope that things could return to normal. Now, the emergence of new variants and a surge in cases has us questioning ourselves again.

As an independent insurance agent with a small team, I’ve been grappling with what it all means and where we are headed. What constitutes normal anymore? The definition of “normal” depends on a number of factors. Often those factors are beyond our control, but I believe keeping a workforce happy, healthy and productive during the pandemic and beyond is something we can control. To succeed requires embracing unknowns, listening to differing opinions and making decisions with confidence.

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