What do today's auto insurance customers want from their carriers?

The auto insurance space has continued to change and evolve, especially with the increased use of artificial intelligence, the emergence of disruptors like Lemonade, and the automation of the claims process.

Auto insurers trying to compete on price alone will find it much harder to keep customers in the long-term due to the wide range of choices available when it comes to purchasing coverage. The latest Insurance Speak podcast features a discussion with Chetan Ghai concerning what policyholders want and how insurance carriers can better meet those needs. Ghai is the business leader for insurance roadside assistance at Agero, which provides software-enabled driving solutions on behalf of two-thirds of the leading auto insurers in North America.