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Using technology to identify hail damage. Drive-through hail damage scanning technology takes human subjectivity out of the estimating process. (Photo: robypang/stock.adobe.com)

From the early 2000s, there have been many opportunities to digitize and automate in the insurance, claims and collision repair industries. During a 30-year career, I’ve specialized in tech-enabled problem-solving in these industry sectors that at times have centered specifically on automotive hail catastrophes.

Until recently, a vehicle owner was required to schedule an estimate into a temporary location (known as a “CAT site”) set up by the insurer. The owner may sit in line and wait anywhere from 45-90 minutes for a hand-counted hail damage estimate to be produced. Worse still, the vehicle owner may be required to make multiple visits to different repair shops and go through the same basic process at each location, wasting valuable time and creating unnecessary stress. Thankfully, those days are nearly over.

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