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Quantifying indirect returns requires a structured approach and educated assumptions, testing the validity of estimates against a sample population and projecting a best-case and a worst-case scenario. (Credit: Funtap/Adobe Stock) Quantifying indirect returns requires a structured approach and educated assumptions, testing the validity of estimates against a sample population and projecting a best-case and a worst-case scenario. (Credit: Funtap/Adobe Stock)

Editor’s Note: Part one of this series can be found here. 

One model for evaluating the ROI of a business process improvement is to determine the cost of the current process and calculate the potential direct savings and attempt to quantify, if possible, the indirect benefits. The ROI of policy review automation on an annual basis can then be calculated with the following formula:

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