InsurTech digitization in claims. From making day-to-day operations more efficient, improving underwriting and claims decisions, and digitizing the customer experience, technology promises to provide a pathway to disruption and transformation across these critical areas. (Photo: Looker_Studio/

Though insurers, brokers, managing agents, and all others who play a part in insurance have different roles and objectives, the push towards a digitally connected world has led to a common focus on technology throughout the industry. The resulting category of InsurTech has irrevocably changed the way the industry operates, especially in the world of claims.

Look no further than Lloyd’s of London for evidence of this fact. Once a pinnacle of tradition, Lloyd’s is now a central player in the transition of insurance from analog to digital, documented by its transformational Blueprint for the Future at Lloyd’s. The Lutine bell isn’t going anywhere anytime soon, but the atmosphere in and around the building has changed for good.

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