To keep their competitive advantage, managing general agents (MGAs) need to continuously address the challenges ahead of them. (Photo: Sergey Nivens)

Despite the obstacles caused by the pandemic, new opportunities emerged for MGAs and programs business overall with their specialized underwriting knowledge, niche focus and agility to adapt to changing environments quicker. In addition, the programs business space is becoming even more attractive with new managing general agents (MGAs) coming into the market, as well as the rise of InsurTech MGAs bringing more customer-centric business models into the space and partnership opportunities between MGAs and carriers.

Generally, MGAs are agile organizations with an entrepreneurial mindset that creates a competitive advantage to grow and address changing customer needs. To keep this competitive advantage, they need to continuously address the challenges ahead of them. I picked two very important ones today:

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