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The technologies being embraced in the workers' comp sector

Around one-third of WC professionals said predictive analytics will have a massive impact on claims moving forward.

"The past year has only reinforced the trends our annual surveys have tracked in recent years, highlighting the rising importance of technologies that can automate manual processes and enable faster and smarter decision making," said Shahin Hatamian, of Mitchell International, Inc. (Credit: Panchenko Vladimir/Shutterstock.com) “The past year has only reinforced the trends our annual surveys have tracked in recent years, highlighting the rising importance of technologies that can automate manual processes and enable faster and smarter decision making,” said Shahin Hatamian of Mitchell International, Inc. (Credit: Panchenko Vladimir/Shutterstock.com)

Not unlike the rest of the insurance spectrum, the workers’ comp sector adopted technology at a quickened pace during the past year, with 40% of professionals in the space saying COVID-19 pressures and changes were the driving forces, according to a survey by Mitchell International, Inc.

Telemedicine was the most integrated digital tool during the pandemic, with more than half of respondents saying their organization onboarded the technology in the past year. Additionally, 35% said telemedicine will have the biggest impact on workers’ comp in the coming five to 10 years.

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Steve Hallo

Steve Hallo

Steve Hallo is managing editor of PropertyCasualty360.com. He can be reached at [email protected].  

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