More carriers’ performance ratings for ‘ease of business’ decreased in 2020 than those that improved their performance. (Photo: metamorworks/Shutterstock)

2020 was a year that many of us are happy to see in the rearview mirror. For the property & casualty industry, it presented large challenges. The pandemic required companies to transition to remote work quickly. We had to learn new processes and get used to communicating in new ways — less in person and more virtual. This transition was easier for some than others.

The increase in remote work environments had an upside. It freed some of us from time-consuming commutes, allowing us more flexibility with work-life balance. Productivity improved for many companies, leading some to plan to continue supporting remote work even when it is once again safe for more people to work in offices.

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