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“Now the question is how to apply AI to make it end-to-end automation? Human resources could then be fully utilized in the handling of complex claims,” Jose Guerrero, of Virtual Claims Services, Inc., said. (Credit: Travel mania/Shutterstock.com) “Now the question is how to apply AI to make it end-to-end automation? Human resources could then be fully utilized in the handling of complex claims,” Jose Guerrero, of Virtual Claims Services, Inc., said. (Credit: Travel mania/Shutterstock.com)

Although a spate of container-lost-at-sea incidents have occurred in the past few months, around 70% of ocean marine cargo claims have less than $10,000 in losses, according to Jose Guerrero, president of Virtual Claims Services, Inc., making the sector ripe for no-touch automation.

“Most marine cargo claims are not complicated as far as data analytics go since there are only four critical documents in claims handling: the bill of lading, commercial invoice, certificate of insurance, and exception receipt,” he told PropertyCasualty360.com. “You can put the commercial invoice on top of another shipping document, such as the bill of lading, and they mirror each other.”

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Steve Hallo

Steve Hallo is an assistant editor with PC360 Group. Prior to his current position, Steve spent nearly a decade covering retail transformation, consumer trends, manufacturing issues and supply chain challenges impacting global CPG markets. He can be reached at [email protected], and on LinkedIn and Twitter.  

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