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Figure 1: What will an exponential underwriter do? Gain an understanding the five personas. (Image provided by Deloitte.) Figure 1: What will an exponential underwriter do? Gain an understanding of the five personas. (Image provided by Deloitte.)

While insurers continue to bolster underwriting with new data sources and technologies designed to make information easier to process, some may not be paying enough attention to the equally important human capital part of the transformation equation by upgrading underwriter capabilities and enhancing their roles to “exponential” levels, Deloitte’s latest research has revealed.

The Deloitte Center for Financial Services interviewed 20 chief underwriting officers and examined over 25,000 underwriter job postings from the past three years to determine where transformation efforts should be heading and how such innovations might be at risk of coming up short.

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