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Insurance organizations that leverage AI strategically will be well-positioned in 2021. (Photo: sdecoret/ Shutterstock)

2020 has been a year like no other, presenting previously unimaginable business challenges. Yet bright spots still emerged. Notably, the pace of innovation and technology adoption accelerated dramatically, particularly in key vertical industries. Organizations began considering new options that would enable them to work better, smarter and faster — integrating solutions that not only serve them well in the pandemic but that will benefit them for years to come. From my perspective, the common denominator in such positive advancement has been artificial intelligence (AI).

After enduring a lot of hype over the years, AI made significant strides in 2020. The market began to understand AI’s capabilities at a deeper level. This pushed AI applications in exciting directions as customers and vendors began to develop more collaborative relationships to introduce increasingly useful products.

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