The successful use of technology has increasingly become one of the primary enablers of insurance agency success. (Photo: Chansom Pantip/Shutterstock.com) The successful use of technology has increasingly become one of the primary enablers of insurance agency success. (Photo: Chansom Pantip/Shutterstock.com)

We've just closed the books on 2020, a year that was challenging for many insurance agency owners. Most struggled to keep up with the number of adjustments needed in this new business environment. While the normal challenges of running a successful agency remain, they were magnified by the challenges associated with the coronavirus. Here the three areas of change that I hear about the most.

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