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The insurance industry provides a variety of opportunities for those looking for an interesting and rewarding career that allows them to educate, protect, and serve others. Critical to meeting those needs are brokers and agents who work with policyholders to determine what types of coverage are required for their various risks.

Tony Caldwell, the author of several books, including "The Uncaptive Agent" and " The Silver Lining of COVID-19," shares his insights on how agencies can survive and thrive in today's environment on the latest Insurance Speak podcast.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]