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What do drivers really think about insurance telematics?

Should more insurers consider adopting this model? Most of the insurance customers who use these devices are pleased with the results.

By Michael Crowe and Ryan McMahon | December 10, 2020 at 10:30 AM
Aside from fairness in pricing, telematics technology unlocks the key benefit of assistance in case of crash and claims filing. (Photo: Metamorworks for Shutterstock.com) Aside from fairness in pricing, telematics technology unlocks the key benefit of assistance in case of crash and claims filing. (Photo: Metamorworks for Shutterstock.com)

Technology is ever-changing and rapidly evolving, influencing our lives in ways that were previously unimaginable. The car insurance industry is one such area that has witnessed incredible innovation over the last decade. Auto insurance companies have adopted telematics technologies, prompting carriers to offer unique programs that can enable discounts on insurance for drivers based on how they drive.

But what do customers really think of these programs?

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