The road in a rearview mirror. There has been no shortage of covered events for insurers and like many, they are ready to relegate 2020 to the past. (Photo: Hassedesignen/Shutterstock)

To say it's been quite a year seems like a gross understatement. Throughout 2020, hurricanes, wildfires, riots, cyber issues, and the ubiquitous coronavirus challenged insurers. Nothing approached normalcy for any line of insurance. Some of the changes seemed positive like lower auto accident claims, but then they created issues like how much money insurers should return for unfiled claims and led to lawsuits when policyholders thought the refunds were insufficient.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]