The digital channel has become the preferred policyholder means of interacting with auto insurers, exceeding one-on-one communication with agents, according to the J.D. Power 2020 U.S. Auto Insurance Study™. (iStock) The digital channel has become the preferred policyholder means of interacting with auto insurers, exceeding one-on-one communication with agents, according to the J.D. Power 2020 U.S. Auto Insurance Study™. (iStock)

Results from the J.D. Power 2020 U.S. Auto Insurance Study™ released the first week of June indicate insurance carriers are now moving beyond digital transformation and settling into digital business models.

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Elana Ashanti Jefferson

Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].

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